The Fill More Spaces Group Programme Agreement

1. Parties

1.1. This Agreement between Reach Online Tutoring & Learning Ltd, a company incorporated in England and Wales under number 15630182 whose registered office is at 6 Garden Road, Woolmer Green, Hertfordshire, SG3 6JZ (the Provider) and you (the Client).

1.2. References to “we”, “us” or “our” relate to the Provider. References to “you”, “your” or “participant” refers to the Client.

2. The Programme

2.1. The programme is The Fill More Spaces Group Programme. Further details on the services to be provided are at clause 3 below.

2.2. We may vary the Programme content to respond to participant feedback and such changes will not be a breach of our agreement with you.

2.3. The Programme will be provided with reasonable skill and care, however, in the event of any query or complaint in connection with us, please email Lindsey@reachonlinetutoring.co.uk.

2.4. The agreement is between us and you. You may not share or transfer the Programme access or Materials with anyone else.

3. Term and Service Provided

3.1. The term will be 6 (six) months from the date of the first training session. After the Term expires you may be offered further services.

3.2. The Programme includes the following services (the Services):

3.2.1. 6 training modules delivered live via Zoom;
3.2.2. 6 implementation sessions delivered live via Zoom; and
3.2.3. Group support.

3.3. The Programme will be delivered online. You acknowledge that the Services set out at 3.2.1 and 3.2.2 above are live sessions which will be recorded. You have access to the recorded lessons and group support for the length of the programme plus 14 days after the last live session has been delivered. After which your access to the Programme will be removed.

3.4. It is at our discretion who delivers the Programme, and we may from time-to-time be required to substitute a Programme leader. It is at our discretion how the group support is facilitated, through the Term the delivery of the group support may be subject to change. You agree that any such change would not constitute a breach of the Agreement. There may be occasions out of our control, where a session needs to be cancelled or postponed, wherever possible these will be rescheduled.

3.5. Any bonuses offered at the point of purchase or subsequently may be subject to additional terms and conditions.

3.6. You acknowledge that implementing the training and information provided through the Programme is exclusively your responsibility.

3.7. You understand that in order to enhance the working relationship, you agree to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the Programme.

3.8. We make no guarantee as to a particular result that you may wish to achieve under this agreement, representations or warranties of any kind or nature, expressed or implied with respect to the services delivered under this agreement.

3.9. The Programme does not and is not intended to provide specific medical, legal, commercial, financial, tax or other professional advice.

3.10. If you believe that there is an issue with the Services, you will immediately communicate that to us and both will take action to address the situation.

3.11. It is your responsibility to make sure that you have adequate computer equipment, broadband/wi-fi and time to access the Programme.

3.12. You must ensure that you have adequate virus and malware protection before accessing our systems.

3.13. You are responsible for keeping your log-in/links/access/downloads safe and secure.

3.14. You must not do anything to interfere with the running of our website(s) or platforms, not attempt to gain access to any parts of our site(s) to which you have not been granted access.

3.15. You will not seek to promote any goods/services to any Participant that you come into contact with during the Programme nor make contact with them unless they have expressly invited you to do so during shared sessions and they have shared their contact details with you.

4. Cancellation and Refund Policy

4.1. If we are unable to provide the Services, training or Programme as advertised, for reasons beyond our control, we will notify you as soon as possible. We will always endeavour to offer an alternative date or training to the same value.

4.2. If you have entered into this Agreement remotely, such as online or by telephone, you have a right to cancel this Agreement within 14 days from entering into the Agreement and are entitled to a refund of any amounts paid (Cooling Off Period). You must email Lindsey@reachonlinetutoring.co.uk and confirm your instructions to cancel this Agreement within the 14 days. Where you have accessed any of the Services and/or Materials within the 14 day period you waive your right to a refund. This clause does not apply if you have entered into this Agreement at an in-person event.

4.3. Notwithstanding clause 4.2, you otherwise have no right to a refund. This does not affect your Statutory Rights as a consumer.

4.4. Where a refund is applicable or granted, we will refund money using the same method used to make the payment, unless we have expressly agreed otherwise.

5. Payment

5.1. You agree to pay the Programme Fee as advertised.

5.2. Payment in full or for the first monthly instalment must be paid prior to the commencement of the Services.

5.3. If one monthly instalment that is due, is missed, the remaining balance and all future instalments become payable, and we are entitled to issue an invoice for full payment.

5.4. If you have accessed Material, even by just logging in, this will have started your Programme so you will owe us the payment(s) in line with your original purchase.

5.4. If the Programme provides payment by instalment, late payment will result in access to the Programme being suspended.

5.5. Suspension from a Programme will not cancel the obligation to pay for the remainder of the Programme.

5.6. If you are paying in a different currency to the one we are selling in, your card provider or equivalent will apply their own exchange rates at the time of purchase. This will fluctuate and the exact amount you pay in your own currency is beyond our control.

5.7. We reserve the right to charge interest on overdue amounts at the rate of 8% per annum above the Bank of England base rate. Your subsequent payments will be applied to interest and finance charges first, and then applied to fees/costs outstanding.

6. Confidential Information and Privacy

6.1. All information discussed during the Programme will remain confidential, unless your expressed consent is given to share any information.

6.2. Since certain privileged information may be discussed during the Programme and other associated event or training, it is important that you help us maintain your privacy and confidentiality and those of other participants by acknowledging and agreeing:

6.2.1. That the information discussed by other participants may be private or confidential; and

6.2.2. Not to directly, or indirectly communicate or disclose (whether in writing, orally, or in any other manner) any information that is stated by a participant to be confidential, if disclosed within the Programme or any other associated event or training.

6.3. We may hold and store your personal data (including your name, email address, postal address, photograph, and credit card (under certain circumstances)) to (i) pay for services, (ii) provide detail of our other services to you or (iii) to complete internal administration related to you.

6.4. We may contact you (by mail, email, telephone, SMS or via the internet) in relation to the Service or other events, products or services in which you may be interested. If you wish to opt-out of such communications, please write to us at

LIndsey@reachonlinetutoring.co.uk.

6.5. We may photograph or film during the Programme, associated events and/or trainings and our lawful basis under the GDPR is our legitimate interests for the purposes of promoting future events and growing our business. This will not affect your individual rights. In the event that you do not wish to be photographed or filmed during the event please make it known to a member of the team, and we will do our best to accommodate your request.

7. Intellectual Property Rights

7.1. You acknowledge and agree that:

7.1.1. All materials relating to us, whether presented before, during or after you enter into this Agreement or any other associated event or training, including within the Programme, are part of our “intellectual property rights”, which includes registered and unregistered rights in any copyright, patents, know how, trade secrets, trademarks, trade names, design rights, get-up, database rights, and all similar rights;

7.1.2. You will not, at any time, do anything that would infringe our intellectual property rights, including recording, reusing, reselling or reproducing, nor disclose to anyone else, in whole or in part, any Materials, except without our prior written consent;

7.1.3. You may use Materials only for your own participation in the Programme and for private use to support your learning from that Programme. You must not disclose or use the Materials without our permission for any other purpose; and

7.1.4. Nothing in this clause creates a right for you to use our Materials as you see fit and we reserve the right to refuse such permission and/or consent.

7.2. Further to the inherent intellectual property rights, you shall not create any derivative work based on our Programme and you shall not create any competing Products or services based upon information from this Programme for the duration of the Term and for 18 (eighteen) months from the end of the Term.

7.3. If someone else is using your Programme access or Materials you will pay us an additional full Programme fee for each additional user regardless of how much of the Programme they have accessed. This does not mean we give you consent to do so, but is a notice of part of the costs you will bear if you do – you will also be liable for our investigation, legal and other costs, and other loss and damage we may lawfully claim from you.

7.4. Where the Programme involves you posting material or comments into a group environment, you must ensure that you are not breaching any third-party rights in your postings. You must not make any slanderous or defamatory statements, or bully or harass anyone or breach our Group rules. You cannot be “off the record” in any group sessions. You will indemnify us against all costs, expenses and damages we suffer if a claim is made against us arising from your breaches of this provision.

7.5. Intellectual Property Rights in all Materials produced by us and/or presented in the Programme are and shall remain our absolute property and this clause 7 will survive the termination of this Agreement.

8. Limitation of Liability

8.1. You confirm that the following statements relating to your health and wellbeing are true and accurate and if at any time during any event or training you become distressed, issues arise, or those statements become untrue, we ask you to immediately inform a member of our team:

8.1.1. You are over 18 years of age.

8.1.2. You are participating in the Programme of your own free will and accept total responsibility for your physical and emotional wellbeing at all times, and you are in good emotional, mental and physical health.

8.1.3. You are not under the influence of any drugs or alcohol.

8.1.4. You understand that training and calls may contain strong language, video displays and audience participation.

8.2. To the maximum extent permitted by law, our aggregate liability arising out of or related to the Programme, the Services or this Agreement, whether in contract, personal injury, damage to belongings or otherwise shall not exceed the amounts actually paid by you for the Programme.

8.3. To the maximum extent permitted by law, we will not be liable to you in any way for: (i) any cost, loss of income, or for any loss or damage; or (ii) any event that we cannot reasonable control, and which would have been unavoidable (despite reasonable commercial efforts to prevent the event happening) or resulting from us complying with any relevant requirement under any law or regulation to which we are subject.

8.4. In no event shall we be liable to you for any indirect, consequential or special damages. Notwithstanding any damages that the you may incur, our entire liability under this Agreement, and the your exclusive remedy, shall be limited to the amount actually paid by the you under this Agreement for all services rendered through the term, in as far as permitted by law.

8.5. Nothing in this Agreement shall be taken to exclude any liability of either party for death or personal injury caused by its negligence or any fraudulent misrepresentation.

9. Termination

9.1. If payment is not received as agreed, the Services may be suspended until the breach is rectified. We reserve the right to terminate this Agreement for non-payment.

9.2. If you breach the Agreement and either the breach cannot be rectified or has not been rectified within 21 days, we have the right to terminate this Agreement.

9.3. Otherwise the Agreement will terminate once the Term has expired.

9.4. Termination of your participation in the Programme, whether by you or by us or by the Programme coming to an end, shall not affect rights and obligations already accrued prior to termination, and shall not undermine the continued enforceability of the confidentiality and intellectual property obligations set out in this Agreement.

10. General

10.1. This agreement is not enforceable by any third party (whether under statute or otherwise).

10.2. Any notices under this Agreement shall be via email or in writing to the email address provided by the other party.

10.3. This Agreement is the entire Agreement between the parties in relation to its subject. No other terms apply, save where explicitly indicated within this Agreement.

10.4. You are not permitted to vary this Agreement. We may from time-to-time amend, update or vary this Agreement and we endeavour to give you reasonable notice of the same.

10.5. The unenforceability of any part of this Agreement will not affect the enforceability of any other part.

10.6. Unless otherwise agreed, no delay, act or omission by either party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

10.7. This Agreement and any issues arising out of, or connected to it, are governed by English law and subject to the courts of England and Wales.